SHIPPING COSTSShipping costs are as follows:
ITALY: €4.90 - FREE - For orders of $30 or more
On average, delivery of products purchased on www.mesaudabeauty.com takes place within 2-7 business days after the order is shipped.
HOW TO TRACK YOUR SHIPMENT
When your order is ready to be shipped, we will turn it over to the courier and send you an email notification to notify you and share with you the tracking code to follow your shipment.
Shipping addresses cannot be changed. Shipping will be made only to the address entered at the time of your order. Please enter your correct address carefully to ensure delivery of the package to your home.
DUTIES AND TAXES
MODE OF DELIVERY
(a) That the anti-abrasion label is intact and the packaging is undamaged or otherwise altered;
(b) That the number of pieces being delivered corresponds to what is indicated in the transport document.
Any damage to the packaging, packages and Products or the mismatch of the number of pieces/packages or indications must be immediately contested by the Customer, who may contact Mesauda through Customer Service (also in live Online Chat from 9 a.m. to 6 p.m.) specifying the order for which such misunderstandings occurred.
Express Courier BRT (Bartolini).
In case of non-delivery due to the absence of the recipient at the specified address, the courier will contact the customer by phone from 18.00 to 20.00 to arrange a delivery appointment. The customer will be able to indicate a date and whether the driver should come by in the morning or afternoon. If it is impossible to make the delivery even on the agreed day due to the absence of the recipient, Mesauda Customer Service will attempt to contact the Customer to schedule a new delivery. In the event that Customer Service is unable to contact the Client for the next 5 business days or in the event of further impossibility of delivery due to absence of the recipient, the Products covered by the order will be redelivered to Mesauda. After 30 days from the date on which the Products subject to the order have been returned to Mesauda due to impossibility in the execution of delivery, the contract shall be deemed terminated and the purchase order cancelled pursuant to Article 1456 of the Italian Civil Code. Mesauda will proceed to reimburse the amount paid by the Client net of the costs of returning the Products and the costs of their storage at the branch of the courier appointed for the delivery. The termination of the contract and the amount of the refund will be communicated by e-mail. The refund amount will be credited to the means of payment used by the Customer for the purchase. In the event that, before the elapse of thirty days, the Customer requests to receive the purchased Products again, Mesauda will proceed with the new delivery subject to charging, in addition to the costs of the same, the costs of returning the Products to Mesauda and the costs of storage