CUSTOMER SERVICE AND FAQ
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Mesauda Beauty, has always been based on quality and respect: every single product is studied with safety in mind first, paying close attention to the ingredients used. That is why all our products are developed in compliance with EEC and USA-FDA (Food&Drug Administration) regulations.
Mesauda Beauty products comply with all the requirements of European cosmetic legislation and, in compliance with EU Regulation No. 1223/2009, contain no heavy metals. Nickel is never used as a component in the production of cosmetics as it is banned by the European Community: in fact, it is not present in the ingredient lists of any of our products.
Mesauda Beauty is constantly striving for the best possible product in terms of formula and packaging. Almost all of our formulas are produced in Italy. Some products, such as pencils, are produced in Germany.
In the case of intolerances and allergies, we recommend applying a very small amount of the product to the forearm and letting it sit, ideally for a whole day. If redness and/or itching occurs, discontinue use of the product; otherwise it is safe to use.
The list of ingredients (INCI) can be found on the product or its packaging and on the website, on the relevant page of each product.
European Community Directives state that if the stability of a cosmetic product exceeds 30 months, it is not mandatory to affix an expiration date: this applies to all Mesauda Beauty products. Instead, it is necessary to indicate the PAO (Period After Opening), which is the duration - expressed in months - of the product from the time the packaging is opened. This indication is present on all our products except for single-dose and pressurized products, as required by law.
Mesauda Beauty does not perform or commission tests on animals, in accordance with the relevant European legislation. The logo depicting the Bunny - Cruelty Free, for the use of which registration with certain private bodies is required, is neither mandatory nor necessary to guarantee and testify compliance with current regulations. Mesauda Beauty, however, during the development of new products, always verifies the absence of safety tests performed on animals.
The Mesauda Beauty Gift Card is a gift card that you can load with an amount of your choice. Once you complete the card purchase process, you will receive two emails: an order confirmation email and an email with the gift card code, to send to whomever you wish. The email will contain a discount code to enter on the shopping cart page for future purchases. For more information, see the Rules and Regulations.
No, the MESAUDA Gift Card is a virtual gift card. The buyer will receive an email with the code of the card to give to whomever they want, which will be used for future purchases.
You can use the gift card for all your purchases at www.mesaudabeauty. Just enter the card code when you check out.
No, our Gift Card can only be used to purchase on the uffucial site mesaudabeauty.com
Yes, the Mesauda Beauty gift card is valid for one year from the date of purchase.
If you are interested in becoming a reseller of Mesauda beauty products, please send us an email to the following email address firstname.lastname@example.org indicating the following data: Full name, email, phone number, your region.
One of our agents will contact you as soon as possible.
To be included in the Store Locator, you need to fill in the form for entering your business data. You can request the form from your agent.
To order new products, you can contact your agent of choice directly. If you have difficulty getting in touch with the agent, you can email us at the following email address
See frequently asked questions about our products and service.
If your questions are not answered, send an email to email@example.com
Our customer service department answers Monday through Friday from 9:00 a.m. to 5:30 p.m.